Refund / Returns & Cancellation Policy

Cancellation and Refund Policy

Effective Date: March 7, 2025

At Astrovidhimantra, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional service to our valued customers. This Cancellation and Refund Policy outlines the terms under which cancellations, returns, replacements, or refunds can be initiated for purchases made on our website, https://www.astrovidhimantra.com. By purchasing any product or service from us, you agree to the terms mentioned herein.

1. Eligibility for Returns

We accept returns under the following conditions:

• Products must be in their original, unused, and undamaged condition, with all tags, packaging, and certificates intact.

• Return requests must be initiated within 7 calendar days from the date of delivery.

• The product must not be customized, personalized, or altered in any form.

2. Categories Not Eligible for Return (Unless Damaged)

Returns are not possible for the following categories unless the product is damaged:

• Customized Jewelry

• Beads Bracelets

• Rudraksha

• Crystal Trees

• Rakhi

• Products received exactly as ordered

• Gift Cards

• Consultancy charges and digital products such as consultancy reports sent via email or to the customer’s provided digital address.

Note: Due to the intrinsic nature of the products we sell and the risk of counterfeits, we cannot accept return requests for certain products. Personalized rings, jewelry, bracelets, or any wearable items made with a specific size fitting cannot be returned. Please check our website or contact customer support before purchasing to confirm the return eligibility of any product.

3. Exclusions for Returns or Exchanges

The following reasons do not qualify for returns or exchanges:

• Change of Mind: If the customer no longer wishes to keep the product.

• Minor Flaws or Packaging Issues: Minor imperfections that do not impact product functionality or quality.

• Slight Color or Size Variations: Due to screen resolutions, lighting effects, or manufacturing tolerances, slight differences in color or size will not qualify for a return.

Customer Advisory: We strongly encourage customers to review size charts and product descriptions carefully before making a purchase. Astrovidhimantra will not be liable for discrepancies within normal manufacturing variations.

4. Process for Returns

To initiate a return, follow these steps:

1. Contact Us: Email us at connect@astrovidhimantra.com or call +91 8451034718 with your order details and return reason.

2. Approval: Our team will verify eligibility and provide further return instructions if applicable.

3. Shipping the Product Back: Once approved, securely pack the product in its original packaging and ship it to the address provided. Customers bear return shipping costs unless the product is defective or incorrectly delivered.

4. Inspection: Upon receiving the returned item, we will inspect it to confirm compliance with our return policy.

Videographic Proof Requirement

To process any return or exchange request, the customer must provide videographic proof of the product’s condition. Failure to provide such proof will result in the inability to process the return request.

5. Refund Policy

Refunds are processed in the following scenarios:

• Product Damaged in Transit: If the product arrives damaged, notify us within 48 hours of delivery with photographic proof.

• Wrong Product Delivered: If the item received does not match your order.

• Approved Returns: Refunds for eligible returns will be processed post-inspection.

Refund Timeline

• Refunds will be issued within 7-10 business days after completing the inspection.

• Refunds will be credited to the original payment method used for purchase (credit card, bank account, or wallet).

Note: Shipping charges incurred during purchase are non-refundable.

6. Exchange Policy

We offer exchanges under the following conditions:

• If you receive the wrong product, we will ship the correct item after verification.

• Exchange requests must follow the same eligibility criteria as returns.

7. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order for a full refund.

• Cancellation requests after 24 hours may not be accommodated if the product has already been shipped or customized.

8. Disclaimer

• Products such as gemstones, Rudraksha, and customized jewelry hold spiritual significance and their return is restricted to ensure authenticity and quality control.

• Customers are encouraged to verify the authenticity of gemstones through a government-recognized gemological institute (ISO-certified or internationally reputed). If a gemstone is proven synthetic or artificial by such an institute, the customer is entitled to a 100% refund, return, or exchange.

• Consultancy charges and digital products (consultancy reports sent via email or other digital means) are non-refundable.

• We are not responsible for damages caused by mishandling, improper use, or product tampering.

9. Contact Us

For any questions or concerns about our Cancellation and Refund Policy, please reach out to us:

• Email: connect@astrovidhimantra.com

• Phone: +91 8451034718

• Address: N503, Silent Park, Golden Nest Circle, Mira-Bhayandar, Bhayandar East, Thane 401105, Maharashtra, India

By purchasing products or services from Astrovidhimantra, you acknowledge and agree to this policy. This policy is subject to change at the discretion of the owner, Hemant Soni.