Shipping and Delivery Policy

Effective Date: February 1, 2025

At Astrovidhimantra, we are committed to providing a seamless and reliable shopping experience. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our website, https://www.astrovidhimantra.com.

1. General Shipping Information

Delivery Locations:

• Currently, we deliver only within the state of Maharashtra, India.
• Delivery to remote or restricted areas may require additional time and charges, which will be communicated at the time of order placement.

Processing Time:

• Orders are processed within 2-4 business days of payment confirmation.
• Customized items, including personalized jewelry, may require up to 7-10 business days for processing.

Shipping Partners:

• We collaborate with reputed courier partners like Shiprocket to ensure safe and timely delivery of your orders.
• Once your order is shipped, you will receive an email or SMS with tracking details.

Delivery Timeframes:

• Standard Delivery: 5-7 business days from the shipping date.
• Remote Areas: May require an additional 2-3 business days.

Shipping Charges:

• Standard shipping charges apply unless otherwise specified during promotions.
• Any additional charges for remote area delivery will be notified during the order process.

2. Order Tracking

• After shipment, you will receive a tracking number and link via email or SMS to monitor your order’s progress.
• Please allow up to 24 hours for tracking information to update in the courier system.

3. Packaging and Handling

Secure Packaging:

• All products are securely packaged to prevent damage during transit.
• Fragile items, including gemstones, crystals, and Rudraksha, are packed with extra care.

Tamper-Evident Seals:

• Shipments are sealed with tamper-evident packaging. Please do not accept any package that appears tampered with or damaged and report it immediately.

4. Delivery Terms and Conditions

Recipient Responsibility:

• Ensure accurate and complete shipping details, including contact number, address, and special instructions.

Missed Deliveries:

• Our courier partner will make up to 3 delivery attempts before marking the order as undeliverable. Redelivery may incur additional charges.

Verification on Delivery:

• Identity proof may be required for high-value orders at the time of delivery.

Failure to Deliver:

• We are not liable for failed delivery due to incorrect address, absence of recipient, or refusal to accept the package. Additional charges may apply for re-dispatch.

5. Special Conditions

Digital Products:

• Digital products (such as consultancy reports) will be delivered via email or to the provided digital address.
• Ensure an accurate and active email address for successful delivery.

Custom Orders:

• Delivery timelines for customized jewelry or made-to-order items will be extended. Estimated delivery dates will be provided at order placement.

Undeliverable Locations:

• If delivery is not possible to your location, we will contact you for an alternative address or offer a full refund.

6. Returns Due to Shipping Issues

Damaged During Transit:

• If your order is damaged during transit, report it within 48 hours with photographic or videographic evidence. Eligible returns will be processed as per our Return and Refund Policy.

Incorrect Product Delivered:

• If you receive an incorrect product, inform us within 7 days of delivery, and we will arrange the return and dispatch of the correct product.

7. Force Majeure

• We are not liable for delays or failure to deliver due to unforeseen circumstances beyond our reasonable control, including natural disasters, strikes, or transportation disruptions.

8. Contact Us

For any shipping or delivery-related queries, contact us at:

• Email: connect@astrovidhimantra.com
• Phone: +91 8451034718
• Address: N503, Silent Park, Golden Nest Circle, Mira-Bhayandar, Bhayandar East, Thane 401105, Maharashtra, India