Refund policy

Return, Refund & Cancellation Policy

At Astrovidhimantra, we are committed to providing authentic, high-quality spiritual products including gemstones, Rudraksha, crystals, and customized items. Since many of our offerings are handcrafted or spiritually significant, we request customers to read this policy carefully before purchase.

1. Eligibility for Return & Replacement

We follow a 1-day replacement policy in the following cases:

The product is damaged during transit.
A defective item is received.
An incorrect product is delivered.

Conditions:

Notify us within 1 calendar day of delivery.
Provide a mandatory unboxing video and product photos as proof.
Product must be unused, unaltered, and in original condition with all tags, certificates, packaging, and invoice.
Items that are tampered with, washed, or returned without original packaging will not be eligible.

2. Mandatory Proof Requirement

Customers must submit a continuous unboxing video for any claim.
Without this proof, no return, replacement, or refund request will be processed.
This clause is non-negotiable due to the spiritual and delicate nature of products.

3. Exchanges

Exchanges are available only for damaged, defective, or incorrect items.
Must be reported within 1 day of delivery at connect@astrovidhimantra.com or astrovidhimantra@gmail.com.
Exchange depends on product availability.
If no defect is found upon inspection, to-and-fro courier charges will be borne by the customer.

Return Address:
Astrovidhimantra, Sai Plaza, New Golden Nest, Bhayandar East, Thane 401105, Maharashtra, India

4. Exclusions from Return/Exchange

We do not accept returns or exchanges for:

Change of mind or dislike of product.
Minor flaws or packaging imperfections that do not affect quality.
Natural variations in gemstones, Rudraksha, or crystals.
Incorrect sizing chosen by the customer.

5. Refund Policy

Refunds are issued only if:

The product is damaged (with unboxing video proof).
An incorrect product is delivered.
The item is proven inauthentic or fake by an ISO-certified or government-recognized gemological institute.

Refund Process:

Refunds are made only to the original payment method.
Refunds are initiated within 7–10 business days after inspection and approval.
Refunds include product value, shipping fees, and taxes (if applicable).

6. Gemstone Authenticity Guarantee

Customers have 3 days from delivery to raise concerns about authenticity.
If a gemstone is verified as synthetic/artificial by a recognized gemological lab, the customer is entitled to a 100% refund, return, or exchange.
A valid certification/report must be provided as proof.

7. Cancellation Policy

Orders can be cancelled within 1 hour of placing the order if not packed or shipped.
After this period, cancellations will not be accepted.
If Astrovidhimantra cancels an order due to stock or logistics, a full refund will be issued.

8. Delayed or Missing Refunds

If your refund is delayed:

Check your bank account/card statement.
Contact your bank or card provider.
If unresolved, contact us at connect@astrovidhimantra.com or astrovidhimantra@gmail.com

9. Contact Us

📧 Email: connect@astrovidhimantra.com or astrovidhimantra@gmail.com
📞 Phone: +91 8451034718
🏢 Address: New Golden Nest, Bhayandar East, Thane 401105, Maharashtra, India

2. Customer-Facing FAQ Version (Simple & Friendly)

👉 This can go in your Help/FAQ section or at the bottom of product pages.

Astrovidhimantra – Returns & Refunds FAQ

Q1. Can I return a product?
We accept returns only if the product is damaged, defective, or incorrect. Requests must be made within 1 day of delivery with an unboxing video as proof.

Q2. What if my gemstone is fake?
We provide a 100% Authenticity Guarantee. If a gemstone is proven fake by a recognized gem lab within 3 days of delivery, we offer a full refund or exchange.

Q3. Do you accept returns for size issues or if I change my mind?
No. We do not accept returns for size, color preferences, or natural variations in gemstones/crystals. Please read product descriptions carefully before ordering.

Q4. How long do refunds take?
Refunds are processed within 7–10 business days after product inspection and approval. The amount will be credited back to your original payment method.

Q5. Can I exchange my order?
Exchanges are available only for defective, damaged, or incorrect items. Contact us within 1 day of delivery.

Q6. Can I cancel my order?
Yes, but only within 1 hour of placing your order, if it has not been packed or shipped.

Q7. Who pays for return shipping?

If the product is genuinely defective or wrong, we cover return shipping.
If the product is found fine after inspection, return courier charges are paid by the customer.

Q8. What proof do I need for a return or refund?
A clear unboxing video and product images are mandatory to process any claim.

📩 Still have questions? Contact us:

Email: connect@astrovidhimantra.com / astrovidhimantra@gmail.com
Phone: +91 8451034718

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